The Centre’s core processes are monitored through the map below, linked to the YÖKAK Institutional Self-Assessment Report criteria and to the PDCA Action Plan. For each process, the planning, implementation, checking and improvement steps, the monitoring indicator, the monitoring frequency and the responsible party are defined.
| Process (Criterion) | Plan | Do | Check | Act | Indicator | Frequency / Responsible |
|---|---|---|---|---|---|---|
| Turkish Proficiency and Placement Exams (B.3) | Setting the exam calendar, item pool and assignments | Administering the exams under the directive and announcing results | Reviewing participation and success rates and appeals | Updating the item pool and exam administration | Number of candidates, success rate, number of appeals | After each exam / Exam Commission |
| Turkish Courses – Teaching and Learning (B.1, B.2) | Annual plan: 6-week levels, 6 hours a day, 180 hours per level; Yedi İklim textbook series | Delivering courses and level completion exams | Level pass rates, attendance and learner satisfaction | Improving the timetable, materials and assessment tools | Number of learners, pass rate, satisfaction score | End of each level / Teaching Coordinator |
| Assessment and Evaluation (B.2.3) | Preparing level exams covering reading, writing, listening and speaking | Administering and scoring exams | Item and result analyses | Updating exam formats and scoring criteria | Average scores by skill | End of each level / Instructors |
| Instructor Competence (B.4) | Determining staffing needs according to student numbers | Assignments and in-service training | Instructor evaluation results | Development plan based on training needs | Number of instructors, students per instructor, trainings attended | Annually / Centre Directorate |
| Turkish Teaching Certificate Programme (C, D) | Defining the curriculum and admission requirements | Running the programme | Participant feedback and success | Updating the curriculum | Number of participants and certificates, satisfaction | End of programme / Programme Coordinator |
| Community Engagement and Partnerships (D, A.4) | Planning cooperation and exam centres with partner institutions | Protocols, joint courses and exams | Evaluating the outputs of partnerships | Renewing / extending protocols | Active protocols, joint exam candidates | Annually / Centre Directorate |
| Student Integration and Social Activities (B.3.3) | Termly social and cultural activity plan | On-campus and in-class activities, tournaments | Participation and student feedback | Updating the activity plan | Number of activities and participants | Termly / Teaching Coordinator |
| Stakeholder Feedback (A.4) | Planning surveys and Advisory Board meetings | Administering surveys and holding meetings | Analysing and reporting results | Improvement decisions based on feedback | Survey response rate, improvements implemented | Termly / Unit Quality Committee |
| Financial Management (A.3.3) | Setting the annual budget and course and exam fees | Income and expenditure transactions | Annual analysis of income and expenditure | Updating fees and the budget plan | Income-expenditure balance | Annually / Centre Directorate |
| Internal Control and Risk Management (A.3) | Preparing the risk inventory and internal control action plan | Implementing control activities | Annual review of risks and controls | Updating the action plan | Risks realised, share of actions completed | Annually / Internal Control Commission |
| Public Information (A.1.5) | Web and social media content plan | Publishing announcements, news and reports | Checking that content is current | Updating missing or outdated content | Announcements/news published, share of current documents | Termly / Unit Quality Committee |
Monitoring results are discussed at the Unit Quality Committee meetings listed in the Work Calendar; decisions are reflected in the next year’s PDCA Action Plan.