Our Stakeholders
Our Stakeholders
The Centre has identified the internal and external stakeholders who affect or are affected by its activities and has defined participation methods for each group. Stakeholder views are collected through Unit Advisory Board meetings, surveys and direct communication channels.
Internal Stakeholders
| Stakeholder |
Area of Interaction |
Participation / Feedback Method |
| Learners and international students |
Turkish courses, Turkish Proficiency Exam, social activities |
End-of-level satisfaction survey, class representatives, student representative on the Advisory Board |
| Instructors (permanent and assigned) |
Teaching, materials and exams |
Academic meetings, instructor feedback form |
| Administrative staff |
Registration, payment and certificate procedures |
Unit meetings, internal control activities |
| Rectorate and Centre Board of Directors |
Strategic direction and decision-making |
Board decisions, activity reports |
| Faculties; Departments of Turkish Language and Literature and of Turkish Language Teaching |
Instructor support, students’ Turkish proficiency |
Official correspondence, joint meetings |
| Department of Student Affairs, International Relations Office |
Admission of international students and Turkish proficiency certificates |
Official correspondence, coordination meetings |
| Quality and Data Management Coordination Office |
Quality assurance and self-assessment |
Self-assessment report, PDCA Action Plan, coordination meetings |
External Stakeholders
| Stakeholder |
Area of Interaction |
Participation / Feedback Method |
| Course graduates |
Certificates, advanced courses, C1 exam for graduating students |
Graduate contact list, graduate survey |
| Educational institutions with cooperation protocols |
Joint Turkish courses and online exam centres abroad |
Protocol review meetings, external representative on the Advisory Board |
| Yunus Emre Institute |
Yedi İklim Turkish textbook series |
Evaluation of material use |
| Council of Higher Education (YÖK) and YÖKAK |
Legislation, quality assurance criteria |
Reporting, internal and external evaluation processes |
| Public institutions and local authorities |
Turkish teaching for foreigners and community engagement |
Official correspondence, cooperation meetings |
| Participants of the Turkish Teaching Certificate Programme |
Teacher training and certification |
End-of-programme evaluation form |
