The Centre uses the following feedback mechanisms to monitor the quality of its services on the basis of stakeholder views. Results are analysed by the Unit Quality Committee, turned into improvement decisions and summary reports are published on this page.
| Mechanism | Target Group | Timing | Responsible |
|---|---|---|---|
| Learner Satisfaction Survey (lessons, instructor, materials, facilities) | Learners | End of each level | Unit Quality Committee |
| Turkish Proficiency Exam Evaluation Form | Exam candidates | After each exam | Exam Commission |
| Certificate Programme Evaluation Form | Certificate programme participants | End of programme | Programme Coordinator |
| Instructor Feedback Form | Instructors | End of academic year | Centre Directorate |
| Graduate Survey | Course graduates | Annually | Unit Quality Committee |
| Unit Advisory Board views | Internal and external stakeholders | Twice a year | Centre Directorate |
All stakeholders may send their opinions, suggestions and complaints to tomer@kilis.edu.tr, by phone at +90 (535) 461 95 93, or through the University’s Satisfaction Management System (MYS).
Survey reports are published in this section in the month following each survey. University-wide surveys are available on the Quality Coordination Office Surveys page.